Glossary

All the Terms from the DIMOCO Payments Website

What

description

3ds - 

technical standard that enhances the security of online transactions done by credit or debit card.

API

Stands for 'Application Programming Interface,' refers to a collection of programming tools that facilitates communication between programs or an operating system, empowering software developers to craft their own applications.

APMs ( Alternative payment methods )

Refer to all forms of payment that do not rely on debit or credit cards as the primary means of transaction. These methods encompass a wide range of options, including digital wallets, bank transfers, mobile payments, cryptocurrencies, and various other non-card-based payment solutions. 

Aquirer

Financial entity responsible for handling credit and debit card transactions on behalf of card issuers..

ATV (Average Transaction Value)

For your business represents the typical sum that a customer spends in a single transaction with your establishment.

Authorization

Is the procedure for validating a debit or credit card payment with the issuing bank.

Blended

Pricing model where payment processor charges overall markup that stays stable regardless of the card type, bank, card scheme and so on. 

Card Issuer

Credit or debit card issuer is a financial institution, such as a bank or credit union, that provides credit or debit cards to consumers. Card issuers are responsible for managing cardholder accounts, processing transactions, and providing customer support related to their issued cards.

Card schemes

Refer to payment networks associated with payment cards, including debit and credit cards, which banks and other qualified financial institutions can join as members

Cardholder 

A cardholder is an individual who conducts a transaction within the merchant's business. 

Carrier Billing

Paying for a services/products via mobile phone bill or direct deduction from pre-paid balance. Payment technologies used are either DCB (Direct Carrier Billing) or PSMS (Premium SMS).

Chargeback

Is a reimbursement issued back to a payment card when a customer successfully challenges an item on their account statement cardholder believes to be a fraud.

Click flow

1. End User is browsing on mobile device via mobile data connection (e.g. 3G/4G/5G,…) 2. Confirmation of purchase via Click on the confirmation button on the Payment Page

Content/Product Category

A type of content/product which is provided by Merchant (e.g. gaming, lifestyle, ticketing, m-Commerce etc.).

Credit Note

Is a document issued by a PSP to a merchant that documents the total successful volume of the transactions that are being settled in a mentioned period of time.

Delay Page

Page where the End Users are asked to wait for a pending action or result

Doorway Page

Doorway page is used in case there is a need for special confirmation before accessing the service. For example when visiting websites which are intended for 18+ users, there would be an age verification.

End User

A person using a mobile device to purchase services/products via their mobile phone bill/pre-paid balance.

IC++ (Interchange Plus Plus)

Is a pricing model that consists of three components: IC represents the interchange fees assessed by the issuing bank, the first plus signifies a markup charged by the payment processor, and the second plus represents a scheme fee directly levied by card schemes like Visa and MasterCard. In this model, the payment processor's markup remains fixed, while the other two elements vary dynamically based on factors such as card type (debit or credit), card network (Visa or MasterCard), transaction type (domestic or cross-border), and card category (business or consumer)."

Identity Verification

Identity verification is the process of confirming that an individual or entity is who they claim to be. It is a critical security and authentication measure used in various contexts, including online transactions, financial services, access control, and identity management. 

IMSI

An International Mobile Subscriber Identity (IMSI) is a unique number which identifies every user of a cellular network (e.g. GSM, UMTS, LTE). Usually it’s a 15 digit number but it can be shorter in some special cases. First 3 digits represent mobile country code, and the rest are mobile subscription identification number with the network’s customer base.

Initial Service Page

Page where End Users initiate the payment by selecting what exactly they want to purchase (e.g. 10 golden coins within a game)

Internet Service Provider (ISP)

A company providing internet connectivity to End Users, which DIMOCO partners with to provide payment services.

Keyword (KW)

A term that is used to identify a Merchant’s campaign. If End Users want to participate, they must send a SMS containing the defined KW to a certain Short Code. For example, in order to purchase extra lives in a mobile game, End Users sends a SMS with the text “COINS” to 55555, in this case the KW is COINS.

Merchant

A Merchant (business customer, service provider, merchants, client, ….) provides services/products which he either owns or has the right to publish/sell while being in a contractual relationship with DIMOCO.

MO SMS flow

1. Ordering of purchase via SMS-MO

Mobile Network Operator (MNO) Carrier

Mobile Network Operator (MNO) including virtual operators, which DIMOCO partners with to provide payment or messaging services.

Mobile number portability (MNP)

An option that allows End Users to keep the same phone number when they switch to a different MNO.

MOBILE TAN flow (mTAN)

1. MSISDN is detected by mobile data connection (e.g. 3G/4G/5G,…) 2. Receipt of TAN via MT-SMS 3. Confirmation of purchase via entering TAN

MSC 

Merchant Service Charge – is a document issued by a PSP to a merchant that documents all applicable fees that are being deducted from documents the total successful volume of the transactions that are being settled in a mentioned period of time.

MSISDN

MSISDN is a number uniquely identifying a user in the mobile network. Simply put, it is the telephone number of the SIM card in a mobile phone.

MSISDN Entry Page

Page where End Users enter the MSISDN

One-Time Payment

A single, non-recurring purchase of a service.

Open banking 

Open banking is a banking practice that provides third-party financial service providers open access to consumer banking, transaction, and other financial data from banks and non-bank financial institutions through the use of application programming interfaces (APIs). 

Outcome & Service Access Page

Page where the outcome of payment is displayed and End Users can access the service

Outcome Page

Page where the outcome of payment is displayed

Payment Confirmation Request Page

Page where the End Users are instructed to complete the purchase via SMS-MO

Payment Confirmation Request SMS-MT (free)

End Users receive a SMS, with the request to confirm the payment via sending a SMS-MO

Payment Confirmation SMS-MO (free or standard rated or charged)

End Users send a SMS to confirm the payment

Payment Confirmation SMS-MT (free or charged)

SMS which is sent to the End Users to confirm that their purchase was successful; this message can be free or charged. This message can contain additional information e.g. how to access the service, details about the cost, possible charging frequency, terms & conditions URL or helpline number, …

Payment flow

Visual presentation of all the steps which are required in order to make a mobile payment from the End User perspective, along with some additional instructions/information.

Payment Gateway

Is a technology and service that enables online businesses to accept electronic payments securely over the internet. It acts as an intermediary between a merchant's website or mobile application and the financial institutions involved in processing the payment. 

Payment Page

Page where the End Users confirm the payment

Payment type

The payment type can either be OTP or subscription.

PCI

Payment card industry (PCI) refers to a set of security standards and guidelines designed to safeguard sensitive payment card data. It is a comprehensive framework established to Ensure the secure handling, processing, and storage of payment card information by businesses and organizations that accept credit and debit card payments. 

Pre-Payment Page

Page that contains mandatory service information and an action button, after which the End Users are redirected to the next payment step.

PSD2 

Revised Payment Services Directive, is a European Union (EU) regulation that aims to regulate and enhance the payment services industry within the European Economic Area (EEA). It was introduced to promote competition, innovation, and security in the payment sector while providing greater consumer protection.

PSP 

Payment service provider gives merchants a possibility to receive payments via credit and debit cards. 

Reconciliation

Refers to the process of comparing two sets of records – data on transaction sent by Visa or MasterCard provider and data on transaction recorded in the gateway, to ensure that they are in agreement and accurate.

Roaming

In case End Users connect to a network of a different MNO they go into the “roaming” mode. In case it’s the MNO from the same country we refer to national roaming, or if it’s from the other countries then it’s international roaming.

Rolling Reserve

Is a financial reserve that a payment processor or acquiring bank holds from a merchant's funds as a risk management mechanism. It is a portion of the merchant's daily credit card sales that is set aside and temporarily withheld by the payment processor.

Security Deposit

Refers to a financial arrangement in which a merchant provides a sum of money to PSP. The purpose of the security deposit is to serve as a form of financial protection for the recipient in case the paying party fails to fulfill certain obligations or causes damage or loss.

Service & Contact Center (SCC)

These are 3rd party service centers which are managed by DIMOCO and process End User queries on behalf of our Merchants.

Service numbers

A Service number is used for sending and receiving SMS messages which can be free of charge or at a certain “premium” price. A Service Number can be either shared (used by multiple Merchants) or dedicated (used exclusively by a single Merchant).

Settlement

Refers to the process by which a merchant receives funds from credit and debit card transactions made by customers. Settlement involves the actual transfer of funds from the issuing bank to the acquiring bank. The acquiring bank, in turn, credits the merchant's account with the settlement amount.

Short Code (SC)

A Short Code is a 3-7 digit number used for sending and receiving SMS messages which can be free or at a certain “premium” price. Short Code can be either shared (used by multiple Merchants) or dedicated (used exclusively by a single Merchant).

SMS-MO (free, standard rated or charged)

Mobile Originated SMS; End Users send a SMS, this SMS can be charged, free or standard-rated

SMS-MT (free or charged)

Mobile Terminated SMS; End Users receive a SMS, this SMS can be free or charged

STOP Confirmation SMS-MT (free)

End Users receive a SMS which confirms the successful cancellation of a Subscription

STOP SMS-MO (free or standard rated)

End Users send SMS with a command (e.g. STOP or STOP+Keyword) to unsubscribe from an open Subscription

Subscription (sub.)

A business model where End Users are repeatedly charged at defined intervals in order to prolong the access to the purchased service.

TAN Entry & Payment Page

Page where End Users confirm the payment by entering the TAN

TAN Entry Page

Page where End Users enter the TAN

TAN flow

1. End User receives TAN via SMS-MT 2. Confirmation of purchase via entering TAN

TAN SMS-MT (free)

End Users receive a SMS containing a TAN code

Tokenization

is a security technique that involves substituting a sensitive or private piece of data, such as a credit card number or a personal identification number (PIN), with a unique token. This process is implemented to enhance security and protect confidential information from unauthorized access or exposure to individuals who do not have permission to view it. 

Transaction (TRX)

Can be used as a term for a financial transaction or a transaction in the technical sense. It is an exchange of goods and services between a buyer and a seller, in case of a financial transaction we refer to the exchange of money, while in the technical transaction certain parameters important for operation of the payment system are exchanged.

UUID

Universally unique identifier – unique number of a transaction.

WEB SMS flow

1. MSISDN is entered by End User 2. Handshake SMS-MT is triggered 3. Confirmation of purchase via SMS-MO

WEB TAN flow (wTAN)

1. MSISDN is entered by End User 2. Receipt of TAN via SMS-MT 3. Confirmation of purchase via entering TAN

Welcome SMS-MT (free)

SMS which is sent to the End Users after they’ve confirmed the purchase. It usually contains information that the payment was successful, content access information, details about the cost and possible charging frequency, also terms & conditions URL or helpline number are often included.

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Personal Data Policy Table of Contents for the Career Portal

1. General information

The DIMOCO Careers Portal is a platform that is designed to centralize and manage job applications made by applicants for positons within DIMOCO, and is operated by DIMOCO Payments GmbH, a company incorporated under 199901 y of the company register of the Regional Court of Wiener Neustadt, Austria, having its registered offices at Campus 21, Europaring F15/302, A-2345 Brunn am Gebirge, Austria. As such, DIMOCO Payments GmbH is to be seen as being the controller of the data.

For the purposes of this Policy:

  • any reference to “You” or “Your” shall mean the job applicant.
  • any reference to “DIMOCO” , “We” , “Us” or “Our” shall mean the entities of the DIMOCO group of companies, in particular, but not limited to:
  • DIMOCO Payments GmbH
  • DINAPE Solutions GmbH

2. What Data Will Be Processed?

During the application process, We will store and process the relevant information (including personal data) provided by You in Your application to DIMOCO, including particularly, but not necessarily limited to, Your gender, academic title, first name, surname, date of birth, address, citizenship, phone number, e-mail address and possession of a valid work permit in Austria as well as other data included in documents You chose to upload to the DIMOCO Careers Portal, such as CVs or recommendation letters, etc. We do not at any stage of the application process request that You provide Us with any sensitive personal data (e.g. information on racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic or biometric data, as well as data concerning a natural person’s sex life or sexual orientation). Should You, however, proactively disclose any sensitive personal data to Us in Your application (e.g. in Your curriculum vitae), please be advised that We will consider this as You giving Us Your express consent to store and process such data in accordance with this Policy and applicable laws.

3. What is the Purpose of the Data Processing?

We process the data made available by You for the sole purpose of carrying out the application process, and in particular to assess Your application and contact You in connection with Your job application, and if applicable, future job openings at DIMOCO (the “Purpose”).

4. How the Data Will Be Processed?

The data You provide Us will be kept confidential and will be processed with due care, appropriately and in a way adequate and relevant to the Purpose expressly stated in this Policy. The data will be processed in compliance with applicable laws, in particular the General Data Protection Regulation (GDPR) of the EU as well as with the relevant provisions of the Austrian national law. The confidentiality and security of Your data is secured by appropriate technological and organizational means.

 

Each time You access the website of the DIMOCO group of companies (and by extension the DIMOCO Careers Portal), a so-called log file that records Your activity on the DIMOCO website will be created. This log file can collect information on the name of the webpage(s) You accessed, the date and time of Your request, the type and version of Your browser, Your operating system, the URL-address that directed You to the DIMOCO website and Your IP address. We use these files in order to protect the DIMOCO website against unlawful and criminal attacks. Furthermore, may We use these files to gather statistical data in order to optimize functionality of the DIMOCO website. The information gathered by the log-files is not at any point used in a way that could allow an identification of specific users.

 

The website of the DIMOCO group of companies (and by extension the DIMOCO Careers Portal) also uses small text files (cookies) that enable the storage of device-specific information on the system on Your PC, laptop, tablet, mobile phone, etc. Cookies do not cause any damage to Your device and do not contain or store any personal data (e.g. name, e-mail, phone number, etc.). Some cookies are saved on Your device and stay there until manually deleted. The cookies are used in order to recognize Your browser next time You visit the DIMOCO website as well as to optimize its functionality.

 

Please note that You can change the preference of Your browser at any time, such that You are informed in case that cookies are being used and have the possibility to allow the use thereof on a case-to-case basis. Please be advised that the deactivation of cookies could limit the functionality of the DIMOCO website.

5. Who Has Access to Your Data

No personal data You provide Us will be made available or transmitted to any third party without Your express permission. Access to the data provided by You will only be granted to authorized personnel of DIMOCO, particularly the HR department of DIMOCO Payments GmbH and the relevant DIMOCO managers responsible for the particular job vacancy You have applied and/or are being considered for.

6. The legal basis of processing and Your Permission and Rights

The processing of Your data for the Purpose is based on Your voluntary permission given expressly in the application process (Article 6 para 1 lit a GDPR). We are not permitted to and shall not process any of Your personal data without Your consent.

 

Even though the provision of certain information in the application process is stated as being “mandatory”, please note that You are by no means under any legal obligation to disclose such information to Us. Please be advised, however, that the non-provision of the information stated as being “mandatory” could have the result that We will not be able to consider or process Your application.

 

We are required to keep Your personal data for a period of 6 (six) months following the end of the application process. All of Your personal data will be erased automatically thereafter, unless You gave Us the right to store and process Your personal data for a period of up to 1 (one) year so that You can be considered for future job opportunities at DIMOCO. In this latter case, all Your personal data will be automatically erased after the lapse of the 1 (one) year period.

 

You should know that You have the following rights with respect to the information (including personal data) that You provide Us:

 

  • You have the right to limit or withdraw the consent You gave Us to process Your data and/or request the deletion thereof. If You should choose to limit the consent You originally gave Us, then We will act in accordance with Your instructions. If, however, You should choose to withdraw Your consent entirely, We will cease to process Your data immediately and will delete Your data accordingly. Please be advised that the limitation/withdrawal of Your consent or the request for the deletion thereof may automatically suspend any application process that has already started.

 

  • You have the right to request Us to inform You about the personal data We have stored about You.

 

  • You have the right to request Us to amend any incorrect data that We have stored about You.

 

  • You have the right to data portability, which means that upon request, We will transfer Your data to a third party that You nominate.

 

  • You have the right to lodge a complaint to the Austrian Data Protection Authority (Datenschutzbehörde) in the event that You are of the opinion that a breach of data security has occurred.

 

You can exercise the aforementioned rights at any time.

 

If You have any questions about Our data security or Your application, please do not hesitate to contact Us:

 

DIMOCO Payments GmbH

DIMOCO Human Resources Department

Campus 21, Europaring F15/302

2345 Brunn am Gebirge, Austria

E-mail: careers@dimoco.eu

Telephone: +43 1 33 66 888 – 0